Terms of Service

Last updated: 3 July 2026

1. About this Website

1.1 "Concreting Geelong VIC" is the name of this website located at concretinggeelongvic.com (the "Website") only. It is not a registered company name and the Website is not itself a provider of concreting or construction services of any kind.

1.2 The Website is owned and operated by Justin Speranza (ABN 78 615 950 501), a sole trader based in New South Wales, Australia ("we", "us", "our"). We can be contacted using the contact form referred to in clause 30.

1.3 The Website is a lead-generation and referral platform. Its sole function is to receive enquiries from visitors seeking concreting services in the Geelong region of Victoria, Australia, and to refer those enquiries to one or more independent concreting businesses or providers. We receive a fee or other commercial benefit from Providers for doing so. This commercial arrangement is how the Website is funded.

1.4 We do not perform, quote, price, supervise, inspect, certify, warrant, or guarantee any concreting or construction work, and nothing on this Website should be read as suggesting otherwise. We do not hold, and do not claim to hold, any building, trade, or contractor registration or licence.

1.5 The Website is directed at persons located in Australia seeking concreting services in or around Geelong, Victoria. We make no representation that the Website or its content is appropriate for use in any other location.

2. Definitions and interpretation

2.1 In these Terms:

"ACL" means the Australian Consumer Law, being Schedule 2 to the Competition and Consumer Act 2010 (Cth);

"Enquiry" means any request for a quote, call, message, or other communication submitted through or via the Website, including through any form, telephone number, live chat, or email address displayed on it;

"Loss" means any loss, damage, cost, expense, or liability of any kind, however arising, including legal costs on a full indemnity basis;

"Personal Information" has the meaning given in the Privacy Act 1988 (Cth);

"Privacy Policy" means the privacy policy published on the Website, as amended from time to time;

"Providers" means the independent third-party concreting businesses or providers to whom an Enquiry is or may be referred, and includes their directors, employees, subcontractors, and agents;

"Referral Service" means the receipt of an Enquiry and its transmission to one or more Providers, and nothing more;

"Terms" means these Terms of Service as amended from time to time;

"Website" means the website at concretinggeelongvic.com, including all of its pages, forms, content, and functionality;

"you" means any person who accesses or uses the Website or submits an Enquiry.

2.2 In these Terms: headings are for convenience only and do not affect interpretation; the singular includes the plural and vice versa; "including" and similar words are not words of limitation; a reference to legislation includes its amendments, replacements, and regulations; a reference to a clause is to a clause of these Terms; and no rule of construction applies to our disadvantage merely because we prepared these Terms.

3. Acceptance of these Terms

3.1 By accessing or using the Website, or by submitting an Enquiry, you accept and agree to be bound by these Terms and by our Privacy Policy, which forms part of them. If you do not agree, you must not use the Website or submit an Enquiry.

3.2 We may amend these Terms at any time by publishing the amended version on the Website, together with an updated effective date. The version published at the time of your use applies to that use. Amendments do not apply retrospectively.

3.3 If you use the Website on behalf of another person or entity, you warrant that you are authorised to do so and to bind that person or entity to these Terms.

4. Nature of the service — referral only

4.1 Our only service to you is the Referral Service. In particular, you acknowledge and agree that:

(a) any quote, estimate, price, advice, timeline, representation, or promise concerning concreting work is given by the Providers, not by us, and we have no knowledge of, control over, or responsibility for its content or accuracy;

(b) any contract for the performance of concreting work is formed directly and exclusively between you and the relevant Provider. We are not a party to that contract, we do not negotiate or administer it, and we acquire no rights and assume no obligations under it;

(c) we do not conduct ongoing vetting, inspection, supervision, audit, or certification of the Providers' workmanship, licensing status, insurance coverage, safety practices, or financial position, and we make no representation that any Provider is suitable, competent, available, or appropriately licensed or insured for your particular project;

(d) we do not warrant that any Provider will respond to your Enquiry, attend your property, provide a quote, honour any quote given, commence work, complete work, or perform work to any particular standard or within any particular time; and

(e) we owe you no fiduciary duty, duty to advise, or duty to act in your interests in selecting or referring Providers.

4.2 The Referral Service is provided free of charge to you. Any consideration flows between us and the Providers only.

4.3 Multiple referrals. Your Enquiry may be referred to a single Provider or to more than one Provider, at our discretion. You may therefore be contacted by more than one business in response to a single Enquiry. We may change, add, or remove Providers at any time without notice.

4.4 No exclusivity. We do not promise that any particular Provider, or any minimum number of Providers, will receive or respond to your Enquiry, and we may decline to refer any Enquiry for any reason without liability.

5. Consent to be contacted

5.1 By submitting an Enquiry, you expressly consent to being contacted by us and by the Provider(s) to whom your Enquiry is referred, in connection with your Enquiry, by telephone, SMS, and email, using the contact details you supply — including where your number is listed on the Do Not Call Register, on the basis that your Enquiry constitutes consent for the purposes of the Do Not Call Register Act 2006 (Cth) and the Spam Act 2003 (Cth).

5.2 This consent relates to communications reasonably connected to your Enquiry. It is not consent to unrelated marketing. Any marketing communications we send will comply with the Spam Act 2003 (Cth), including identification and unsubscribe requirements, and you may withdraw consent at any time using the contact form referred to in clause 30 or any unsubscribe facility provided.

5.3 Communications from us or a Provider may in some cases be initiated or assisted by automated systems (for example, automated SMS notifications or call-routing systems). Where any automated or AI-assisted voice system is used, this will be disclosed at the start of the call in accordance with applicable law and industry standards.

5.4 Once your Enquiry details have been transmitted to a Provider, that Provider receives and handles your information as a separate organisation under its own privacy practices, over which we have no control. Subject to clause 17, and to the maximum extent permitted by law, we are not responsible for a Provider's storage, transmission, security, use, or disclosure of your information after it has been given to that Provider. Nothing in this clause limits our own obligations under the Privacy Act 1988 (Cth) in respect of our handling of your Personal Information.

6. No agency, partnership, or endorsement

6.1 The Providers are not our employees, agents, partners, franchisees, or joint venturers. Nothing on the Website, and nothing in the conduct of any Provider, creates any relationship of agency, employment, partnership, or joint venture between us and the Providers, or authorises any Provider to bind us in any way.

6.2 The referral of your Enquiry to one or more Providers is not an endorsement, recommendation, certification, ranking, or guarantee of any Provider or their work. Providers participate in the Referral Service on a commercial basis.

7. Information only — no professional advice

7.1 All content on the Website is general information about the concreting trade. It is not building, engineering, trade, legal, financial, or other professional advice, and it does not take into account your site conditions, soil profile, drainage, council or permit requirements, or any other circumstance particular to your project.

7.2 Any prices, price ranges, or cost guides published on the Website are indicative industry estimates only, may be out of date, and are not quotes or offers. Actual pricing is determined solely by the Provider you engage.

7.3 You must obtain your own advice from appropriately licensed professionals before acting on anything published on the Website. Subject to clause 17, you agree that you use Website content at your own risk and that we accept no liability for Loss arising from reliance on it.

8. Images, descriptions, and testimonials

8.1 Images on the Website are licensed stock images used for illustrative purposes only. They do not depict work performed by us or by any Provider, and they are not representations about the quality, style, or outcome of any work a Provider may perform.

8.2 Descriptions of services on the Website are generic descriptions of services commonly offered within the concreting trade and are not representations about any Provider's past projects, portfolio, capabilities, or results.

8.3 If any testimonial, review, rating, or endorsement appears on the Website, it will be genuine and will relate to the experience described. We do not publish fabricated testimonials. Any testimonial concerning concreting work relates to the relevant Provider, not to us, unless expressly stated otherwise.

9. Advertising

9.1 Visitors may arrive at the Website via paid advertising, including but not limited to Google Ads. The Website and its advertising will identify the nature of the service consistently with these Terms. Nothing in any advertisement varies or overrides these Terms.

10. Your warranties and obligations

10.1 By submitting an Enquiry, you warrant that:

(a) you are at least 18 years of age and have legal capacity to enter into a contract for concreting services;

(b) the contact details and project information you provide are true, accurate, complete, and your own (or those of a person on whose behalf you are authorised to act);

(c) you are genuinely seeking a quote for concreting services for yourself or for a person on whose behalf you are authorised to act; and

(d) you are not submitting the Enquiry for the purpose of market research, competitor analysis, testing, harassment, lead reselling, or any purpose other than genuinely seeking concreting services.

10.2 You must not submit another person's Personal Information without their knowledge and consent.

10.3 You are responsible for any Loss we suffer as a result of a breach of the warranties or obligations in this clause 10.

11. Acceptable use

11.1 You must not, and must not attempt to:

(a) use the Website for any unlawful purpose or in breach of any law;

(b) transmit spam, malicious code, or unlawful, defamatory, or infringing content;

(c) gain unauthorised access to the Website, its hosting environment, or connected systems, or probe, scan, or test their vulnerability;

(d) scrape, harvest, mine, index, or systematically extract data or content from the Website, whether manually or by automated means, including for the training of any machine-learning or AI system;

(e) submit false, automated, duplicate, or bad-faith Enquiries, including click fraud or form-spam directed at our advertising;

(f) interfere with the operation, availability, integrity, or security of the Website, including by denial-of-service or similar attack;

(g) impersonate any person, misrepresent your affiliation with any person or entity, or use the Website to deceive or defraud; or

(h) frame, mirror, or reproduce the Website or any part of it for a commercial purpose.

11.2 We may, without notice and without liability, block your access, decline to process an Enquiry, remove content, or refer suspected unlawful conduct to relevant authorities where we reasonably suspect a breach of this clause.

12. Intellectual property and feedback

12.1 All content on the Website — including text, copy, layout, structure, design, compilations, and any logos or branding, but excluding licensed stock imagery — is owned by or licensed to us and is protected by copyright and other intellectual property laws.

12.2 You may view the Website and print or save extracts for your personal, non-commercial use in considering concreting services. Any other reproduction, adaptation, distribution, or commercial use requires our prior written consent.

12.3 If you provide us with feedback, suggestions, or reviews concerning the Website or the Referral Service, you grant us a perpetual, irrevocable, royalty-free, worldwide licence to use, reproduce, adapt, and publish that material (with your name withheld unless you consent to its use), and you warrant that it is accurate and does not infringe any third party's rights.

13. Privacy, communications, call tracking, and cookies

13.1 Our collection, use, storage, and disclosure of your Personal Information — including the transmission of your Enquiry details to one or more Providers by SMS, email, or telephone — is governed by our Privacy Policy and the Privacy Act 1988 (Cth), including the Australian Privacy Principles. By submitting an Enquiry you consent to that handling.

13.2 Telephone numbers displayed on the Website may be call-tracking numbers routed through third-party services, and calls may be recorded or logged as disclosed in the Privacy Policy and announced at the start of the call where required by law, including the Surveillance Devices Act 2007 (NSW) and the Surveillance Devices Act 1999 (Vic).

13.3 The Website uses cookies and similar technologies, including analytics and advertising cookies (for example, Google Analytics and Google Ads conversion tracking), as described in the Privacy Policy. You can control cookies through your browser settings, though some Website features may not function without them.

13.4 Electronic transmission of information over the internet and telecommunications networks carries inherent risk. Subject to clause 17, we are not liable for Loss arising from the interception, corruption, delay, misdelivery, or non-delivery of any communication where that outcome arises from matters outside our reasonable control.

13.5 We take reasonable steps to secure the Website and the information submitted through it, but we cannot guarantee absolute security. If a data breach occurs that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches scheme in the Privacy Act 1988 (Cth).

14. Your dealings with the Providers — assumption of responsibility and release

14.1 You acknowledge and agree that it is solely your responsibility to satisfy yourself, before engaging any Provider, as to that Provider's identity, registration and licensing (including under the Building Act 1993 (Vic) and any applicable domestic building legislation), insurance (including domestic building insurance where required), qualifications, experience, pricing, and suitability for your project. Practitioner registration and licensing, including disciplinary history, can be checked with the Building and Plumbing Commission (Victoria's building regulator, which replaced the Victorian Building Authority), and consumer guidance is available from Consumer Affairs Victoria.

14.2 You further acknowledge and agree that:

(a) any deposit, progress payment, or other money you pay is paid to the relevant Provider alone; we do not hold, handle, process, or guarantee any payment, deposit, or refund;

(b) any defect, delay, variation dispute, incomplete or abandoned work, non-compliance with plans or permits, property damage, personal injury, breach of contract, negligence, insolvency event, or other act or omission of a Provider — including any misleading, dishonest, fraudulent, unlicensed, or uninsured conduct by a Provider — is a matter between you and that Provider, and responsibility for it rests with that Provider;

(c) obtaining any required planning permit, building permit, engineering design, or council approval is a matter for you and the relevant Provider, and we make no representation that any work will comply with any code, standard, permit, or approval;

(d) where the value of the work requires a major domestic building contract or domestic building insurance under Victorian law, it is a matter between you and the Provider to ensure those requirements are met;

(e) your rights and remedies in respect of concreting work lie against the relevant Provider — under your contract with that Provider, the ACL, and applicable Victorian domestic building legislation — and not against us; and

(f) subject to clause 17, to the maximum extent permitted by law you release and discharge us from all claims, demands, and Loss arising out of or in connection with any act or omission of any Provider or any work performed or not performed by any Provider.

15. Website provided "as is"

15.1 Subject to clause 17, the Website and the Referral Service are provided on an "as is" and "as available" basis. Without limiting clause 17, we do not warrant that:

(a) the Website will be available, uninterrupted, timely, secure, or error-free, or free of viruses or harmful components;

(b) any Enquiry will be transmitted, received, actioned, or responded to within any timeframe or at all;

(d) any defect will be corrected.

15.2 You are responsible for your own device security, including using up-to-date anti-virus software. Subject to clause 17, we are not liable for any damage to your device or data arising from your use of the Website.

15.3 We may modify, suspend, restrict, or discontinue the Website or the Referral Service, in whole or in part, at any time without notice and, subject to clause 17, without liability.

16. Third-party services and links

16.1 The Website depends on infrastructure and services supplied by third parties, including hosting, domain, form-handling, email, analytics, call-tracking, and advertising platforms. Subject to clause 17, we are not responsible for the acts, omissions, outages, errors, or data practices of any third party.

16.2 Any link from the Website to an external website is provided for convenience only and is not an endorsement of that website or its content, and we accept no responsibility for external websites.

17. Australian Consumer Law

17.1 Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the ACL or by any other applicable law that cannot lawfully be excluded, restricted, or modified.

17.2 Every exclusion, limitation, release, and indemnity in these Terms is subject to this clause 17 and applies only to the maximum extent permitted by law.

17.3 Where a consumer guarantee applies to the Referral Service and our liability for failure to comply with it may lawfully be limited under section 64A of the ACL, our liability is limited, at our option, to supplying the Referral Service again or paying the cost of having it supplied again.

17.4 Nothing in these Terms is intended to have the effect of an unfair contract term within the meaning of the ACL, and each clause is to be read down to the extent necessary to avoid that effect.

17.5 Nothing in these Terms excludes or limits liability for our own fraud, or for misleading or deceptive conduct in contravention of the ACL, or any other liability that cannot lawfully be excluded.

18. Exclusion of liability

18.1 Subject to clause 17, and to the maximum extent permitted by law, we exclude all liability to you and to any third party — whether arising in contract, tort (including negligence), statute, equity, or otherwise — for any Loss arising directly or indirectly out of or in connection with:

(a) your access to, use of, or inability to access or use, the Website;

(b) reliance on any information, image, description, price guide, or other content published on the Website;

(c) the transmission, delay, interception, corruption, misdelivery, loss, or non-delivery of any Enquiry or communication;

(d) any dealing, negotiation, quotation, contract, payment, or dispute between you and any Provider;

(e) any work performed, partly performed, defectively performed, delayed, or not performed by any Provider, including any resulting structural defect, property damage, economic loss, personal injury, or death, to the extent liability for it can lawfully be excluded;

(f) any representation, quote, estimate, or promise made by any Provider;

(g) any Provider's licensing, registration, insurance, solvency, safety practices, or regulatory compliance, or any absence of them;

(h) unauthorised access to, or alteration, disclosure, or destruction of, your data or transmissions;

(i) the acts, omissions, outages, or failures of any third-party service on which the Website depends;

(j) viruses or other harmful components affecting your device or data; and

(k) any other matter relating to the Website or the Referral Service.

19. Exclusion of consequential loss

19.1 Subject to clause 17, and without limiting clause 18, we are not liable under any circumstances for any indirect or consequential loss, loss of profit, loss of revenue, loss of business or goodwill, loss of opportunity, loss of data, loss of anticipated savings, wasted expenditure, delay or holding costs, increased construction, rectification, or financing costs, diminution in the value of any property, or damage to reputation — however arising, and whether or not the possibility of such loss was known to or foreseeable by us.

20. Cap on liability

20.1 Subject to clause 17, and to the extent that our liability is not excluded by these Terms, our total aggregate liability to you for all claims arising out of or in connection with the Website, the Referral Service, or these Terms — however arising — is limited to the greater of (a) AUD $100 and (b) the cost of resupplying the Referral Service.

21. Indemnity

21.1 To the extent permitted by law, you indemnify us and hold us harmless against all Loss we suffer or incur arising out of or in connection with:

(a) your breach of these Terms, including any warranty in clause 10;

(b) any false, misleading, incomplete, or unauthorised information you submit, including another person's Personal Information submitted without consent;

(d) any claim by a third party arising from your acts or omissions in connection with the Website or an Enquiry.

21.2 This indemnity is reduced proportionately to the extent that the relevant Loss was caused or contributed to by our negligence, breach of these Terms, or wilful misconduct.

22. Proportionate liability and contributory conduct

22.1 Subject to clause 17, our liability for any claim is reduced to the extent that the relevant Loss was caused or contributed to by you, any Provider, or any other third party.

22.2 Nothing in these Terms excludes or modifies the operation of any applicable proportionate liability legislation, including Part 4 of the Civil Liability Act 2002 (NSW) and, where it applies, Part IVAA of the Wrongs Act 1958 (Vic).

23. Force majeure

23.1 We are not liable for any failure or delay in operating the Website or providing the Referral Service to the extent caused by an event beyond our reasonable control, including natural disaster, fire, flood, telecommunications or power failure, third-party platform or hosting outage, cyber attack, malicious interference, industrial action, epidemic or pandemic, or act of government.

24. Complaints and dispute resolution

24.1 If you have a complaint about the Website or the Referral Service, please contact us first using the contact form referred to in clause 30. We will acknowledge your complaint within a reasonable time and attempt to resolve it in good faith.

24.2 If a dispute arises between you and us in connection with these Terms or the Website, you agree to first notify us in writing via the contact form referred to in clause 30 and to attempt in good faith to resolve the dispute by negotiation for a period of 21 days before commencing proceedings.

24.3 Nothing in this clause prevents you from making a complaint to a regulator (including the ACCC, Consumer Affairs Victoria, NSW Fair Trading, or the Office of the Australian Information Commissioner) or exercising any right you have under the ACL or other applicable law, and nothing in these Terms prevents either party from seeking urgent interlocutory relief.

24.4 For clarity, disputes concerning concreting work are between you and the relevant Provider and should be raised with that Provider directly, or through Consumer Affairs Victoria, the Building and Plumbing Commission's dispute resolution service, or VCAT as applicable.

25. Suspension, termination

25.1 We may suspend or terminate your access to the Website at any time, with or without notice, including for breach of these Terms.

26. Survival

26.1 Clauses 10, 12, 13, 14, and 17 to 29, together with any other clause that by its nature is intended to survive, survive termination or expiry of these Terms and continue to apply.

27. General

27.1 Severability. If any provision of these Terms is or becomes void, illegal, or unenforceable, it is severed — or, where possible, read down — and the remaining provisions continue in full force.

27.2 No waiver. A failure or delay by us in exercising a right under these Terms is not a waiver of that right, and a single or partial exercise of a right does not prevent its further exercise.

27.3 Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and us concerning the Website and the Referral Service and supersede all prior representations and understandings, provided that nothing in this clause excludes liability for statutory misleading or deceptive conduct or limits your rights under clause 17.

27.4 Assignment. We may assign or novate our rights and obligations under these Terms (including on a sale or lease of the Website). You may not assign your rights under these Terms without our written consent.

27.5 Relationship. Nothing in these Terms creates any relationship of employment, agency, partnership, or joint venture between you and us.

27.6 Notices. Notices to us must be submitted via the contact form on the Contact page of the Website and are taken to be received on the next business day after submission. We may give notices to you by publishing them on the Website or by sending them to any contact detail you have provided; notices we send electronically are taken to be received on the next business day after transmission.

27.7 Costs. Except as expressly provided, each party bears its own costs in connection with these Terms.

28. Changes to Providers and the service

28.1 We may add, remove, substitute, or rotate Providers at any time without notice. The identity and number of Providers participating at any time may change, and we make no representation about which Provider will receive any given Enquiry.

29. Governing law and jurisdiction

29.1 These Terms are governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of New South Wales and the courts entitled to hear appeals from them.

29.2 Nothing in this clause limits any right you may have under the ACL or other applicable law to bring proceedings in another court or tribunal of competent jurisdiction.

30. Contact

Questions, notices, complaints, or privacy requests concerning these Terms, the Website, or the Referral Service may be submitted via the contact form on the Contact page of the Website. We will respond within a reasonable time.